All Oura products are covered by a limited warranty that protects the original end user purchaser from defects in material and workmanship for a specific duration, depending on your region. This article outlines what’s covered, how long your warranty lasts, and what to expect if your product is eligible for a replacement.
Find more information about warranty coverage in our Terms of Use.
Warranty Coverage
What's covered under the Oura warranty?
How long is my Oura product covered?
How do I submit a warranty claim for my Oura product?
Replacements
What can I expect if my product is replaced?
Will my replacement be covered by warranty?
Can I change where my replacement is shipped?
Can I ship my replacement to a different country?
Will I be charged customs or duties?
After You Receive Your Replacement
Do I need to return my current product?
How do I set up my replacement ring?
Will my data transfer to the new ring?
Warranty Coverage
What’s covered under the Oura Warranty?
The Oura limited warranty covers your Oura product against manufacturing defects under normal use.
Examples of scenarios not covered by our limited warranty:
- Lost or stolen products
- Normal wear and tear, such as scratches and dents caused by everyday handling
- Consumable parts, including batteries
- Secondhand purchases from an unauthorized reseller
The warranty applies to products purchased from the Oura online store or authorized retailers, unless otherwise noted.
How long is my Oura product covered?
Oura warrants to the original end user purchaser that new products are free from defects in material and workmanship for one year from the date of purchase. Certified refurbished products (purchased as refurbished through an authorized seller) are covered by a 90-day limited warranty from the date of purchaes. In some regions, local laws may require a longer warranty period. For example, many countries outside the US include a two-year warranty, and some offer even longer legal guarantee periods. When reviewing your warranty claim, our team will apply the coverage required by your country’s regulations.
Extended hardware coverage is available by adding an Extend Protection Plan during your original purchase through the Oura online store (US only). See the Extend Protection Plan FAQs for more information.
How do I submit a warranty claim for my Oura product?
If you believe your product may be eligible for a replacement, contact our Member Care team to get started.
To help us review your claim, please have the following information ready:
-
Your order number
- For Oura online store purchases: Found in your confirmation email or the My Account portal
- For retail purchases: Provide proof of purchase from the original retailer. The retailer name, purchase date, receipt number, and product name (Oura Ring) must be clearly visible on the receipt
- Any relevant photos or videos, and a note of any troubleshooting steps you've already tried
- The model and size of your ring (if your claim is about a ring)
You can find your ring’s model and size in the Oura App by going to the My Oura Ring page. Tap the menu or
battery icon on the Today tab, then swipe left to view your ring details. Your ring size is also printed on the inside of the ring.
You can contact our Member Care Team here.
Replacements
What can I expect if my product is replaced?
If your product is approved for a replacement, our team will ship it to your confirmed address and send tracking details once it’s on the way. Your replacement should arrive within 1-2 weeks after your eligibility has been confirmed.
Most replacements are refurbished Oura products. A refurbished Oura Ring is a recently manufactured ring that's been carefully cleaned, factory reset, and rigorously tested to meet Oura’s quality standards.
We aim to provide a replacement that’s comparable to your original product. Ring replacements are only available in the same model and size as your original ring.
Will my replacement be covered by warranty?
If your product is still under warranty, coverage will transfer to your replacement:
-
For new Oura products (purchased from the Oura online store or an authorized retailer):
- The replacement is covered for the remainder of your original warranty period by region, or 90 days from delivery, whichever is longer.
-
For new certified refurbished Oura products (purchased as refurbished):
- The replacement is covered for the remainder of the original 90-day warranty, or 45 days from delivery, whichever is longer.
Can I change where my replacement is shipped?
We’re happy to ship your replacement to a different address. Confirm your original shipping address when contacting our team, in case we need it to locate your order.
Can I ship my replacement to a different country?
We can ship a replacement product to a different country as long as it's a country we currently ship to. You can find the most up-to-date list in our Supported Countries.
Will I be charged customs or duties?
Replacement rings are shipped as low-value replacement parts, so most countries don’t charge customs fees. However, some countries may apply a minimal import fee. We recommend checking your local laws for more information.
After You Receive Your Replacement
Do I need to return my current product?
You do not need to return your original Oura product unless our team instructs you to. You can dispose of it according to your local electronic waste guidelines.
How do I set up my replacement ring?
See Set Up an Oura Ring for instructions for setting up a replacement ring on an existing account.
Will my data transfer to the new ring?
Yes, all data previously synced to your Oura account will remain in your Oura App. Once your replacement is set up, it will automatically connect to your account. As long as your ring and app are connected via Bluetooth, your data will sync at least once every 24 hours.
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