A small number of Oura Ring 4 members have reported an issue with the side or outer cover of their ring separating. While this issue is very rare—currently affecting fewer than 1 in 1,000 members—it is not the experience Oura strives to provide our members, so we are moving quickly to address and resolve these reported issues.
We stand firmly behind our products and are committed to making this right for anyone affected. If your Oura Ring 4 shows any sign of separation, please contact our Member Care Team via Chat and note your ring separation experience. We will prioritize your case and replace your ring immediately, no matter when or where you purchased it.
We apologize if you have experienced this issue and look forward to working with you to resolve it quickly.
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